Returns & Exchanges

At Brown Living, we want you to be completely satisfied with your sustainable purchase. If you are not happy with your order, we offer a hassle-free return and exchange process within 15 days of delivery for all eligible products.

1

Initiate Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Quality Inspection

Ensure the items are unused, in their original packaging, and have all tags attached before our courier partner arrives for the pickup.

3

Reverse Pickup

Once your request is approved, we will arrange a free reverse pickup from your registered address within 2-3 business days.

4

Refund Processing

After the product reaches our warehouse and passes a quality check, your refund or exchange will be processed within 7-10 working days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing